Shipping policy
Shipping Policy – USA
At Cushyz, we want your shopping experience to be smooth from checkout to delivery. Below are the details of our shipping process for customers in the United States.
1. Order Processing
- All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed after 12 PM (EST) will begin processing the next business day.
- A shipping confirmation email with tracking details will be sent once your order ships.
2. Shipping Rates & Delivery Times
We offer Free Standard Shipping on all orders, with no minimum purchase required.
Estimated Delivery Times:
- USA: 2–6 business days
Note: Delivery times are estimates. Actual delivery may vary depending on carrier performance, location, and seasonal demand.
3. Carriers Used
Orders to the USA are shipped using reliable carriers such as UPS, FedEx, DHL, and USPS/Canada Post. All orders include tracking.
5. Shipping Delays
While we aim to meet our delivery estimates, delays can occur due to:
- Weather conditions
- Carrier service disruptions
- Peak seasonal demand
6. Tracking Your Order
Once shipped, your order’s tracking number will be emailed to you. You can track your package directly on the carrier’s website.
7. Lost or Damaged Packages
If your order is lost or arrives damaged:
- Contact us at support@cushyz.com or via Contact Us within 7 days of delivery (or expected delivery date).
- We will work with the carrier to resolve the issue and arrange a replacement or refund where applicable.
8. Contact Us
For shipping inquiries, email:
📧 support@cushyz.com
or via: Contact Us