Refund policy
Return & Refund Policy
At Cushyz, we want you to love every product you receive. If for any reason you’re not completely satisfied, we’re here to help.
Returns
We offer a 30‑day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be in the same condition you received it — unused, with tags, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
To initiate a return, please contact us at support@cushyz.com or via the Contact Us page.
Once your return request is approved, we will provide a return shipping label and detailed instructions on how to send your item back.
Please note: Items returned without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@cushyz.com or via the Contact Us page so we can evaluate the issue and make it right.
Exceptions / Non‑Returnable Items
We do not accept returns on:
- Sale items or gift cards
- Custom or personalized products
- Products that are not in their original condition
If you have any concerns about whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you wish to exchange an item, the fastest method is to return the original item (once approved) and place a new order for the replacement product.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
- If approved, your refund will be issued to your original payment method within 10 business days.
- Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@cushyz.com or via the Contact Us page.